Certifications & Experience

skills/

AWS Certified Cloud Practitioner | AWS | 2024
Cybersecurity Undergraduate Certificate | University of Arizona | 2023
Microsoft Certified: SC-900 Security, Compliance, and Identity Fundamentals | Microsoft | 2023
Microsoft Certified: AZ-900: Microsoft Azure Fundamentals | Microsoft | 2023
PMC Level I | Pragmatic Institute | 2021
AWS Certified Solutions Architect - Associate (SAA-C02) | LinkedIn | 2021
Developing Chatbots with Azure | LinkedIn | 2021
VSP - SD-WAN (Software-Defined Wide Area Network) | VMware | 2021

companies_and_products/

Lumen
Juniper
Fortinet
VMware
Palo Alto
Microsoft
Amazon Web Services
Cisco
RiskSense
Mitel
ATT
Verizon
Avaya
Zoom
Ubiquiti

school/

Software Development & CyberSec
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Professional Experience

Senior Manager of Marketing Operations Consultant Relations

Lumen Technologies | Jan 2019 - December 2023

Improved strategic engagement and integration of analyst insights.

Developed influencer marketing programs, driving executive engagement and integrating strategic insights into corporate frameworks. Managed substantial budgets and vendor negotiations, enhancing the effectiveness and financial performance of marketing operations. Achieved a significant increase in RFP participation through targeted influencer strategies, contributing to substantial market growth and expansion.

Senior Manager Product Marketing

CenturyLink | June 2017 - Jan 2019

Introduced cloud offerings and effective marketing strategies.

Developed and executed go-to-market strategies for cloud services, including product positioning, pricing, and promotion. Collaborated with cross-functional teams to create compelling marketing content and campaigns, driving product awareness and customer engagement. Managed product launches and promotional activities, resulting in increased market share and revenue growth.

Senior Manager Field Marketing

CenturyLink Business | Jan 2014 - June 2017

Enhanced regional marketing strategies and partner engagement.

Led field marketing initiatives, including event planning, partner programs, and demand generation campaigns. Managed a team of marketing professionals to execute regional marketing strategies and drive customer engagement. Developed and implemented partner scale motions to expand market reach and drive revenue growth.

Global Account Manager

CenturyLink Business | April 2013 - Jan 2014

Improved customer satisfaction and retention among global accounts.

Managed a portfolio of global accounts with annual revenues exceeding $20 million, driving customer satisfaction and retention. Collaborated with internal teams to develop and implement account strategies, ensuring alignment with customer goals and objectives. Fostered cross-group collaboration to deliver integrated solutions and drive business growth.

Strategic Account Manager

CenturyLink | Aug 2011 - April 2013

Drove mid-market revenue growth and strengthened strategic partnerships.

Drove revenue growth in the mid-market segment through strategic account management and customer engagement. Strengthened strategic partnerships with key clients to drive business outcomes and achieve revenue targets. Developed account plans and sales strategies to maximize customer value and drive long-term growth.

Senior Account Executive

CenturyLink | March 2004 - Aug 2011

Streamlined inbound sales support and exceeded sales targets.

Provided inbound sales support for small to medium businesses, driving revenue growth and customer acquisition. Consistently exceeded sales targets, achieving 1000% of yearly quota in 2009 and 2010. Developed and maintained strong customer relationships to drive repeat business and referrals.

IT Helpdesk 1

AAA Arizona | Feb 2002 - April 2004

Enhanced desktop support and IT hardware deployment.

Provided desktop support services to users across the Phoenix area, resolving technical issues and deploying IT hardware components. Managed helpdesk tickets and service requests to ensure timely resolution and customer satisfaction. Collaborated with IT teams to implement system upgrades and enhancements, improving overall performance and reliability.

Analyst Helpdesk and Desktop Support

AT&T, Verizon, WorldCom | Feb 1996 - March 2003

Improved helpdesk support and resolved IT issues.

Held various roles in helpdesk support and analyst desktop support, providing technical assistance to users and resolving IT issues. Managed service requests and incident tickets to ensure timely resolution and customer satisfaction. Collaborated with IT teams to implement system upgrades and enhancements, improving overall performance and reliability.